Terms of service

OVERVIEW

Welcome to Quip Drip. Throughout these Terms, the terms “we”, “us” and “our” refer to Quip Drip.

Quip Drip operates quipdrip.com and provides access to our website, products and related services (collectively, the “Services”). Our online store is powered by Shopify.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and any other policies made available on our website.

Please read these Terms carefully before using our website or placing an order.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you confirm that you are legally capable of entering into a contract in your country or jurisdiction.

You must not use our products or Services for any unlawful or unauthorised purpose.

You must not transmit viruses, malware or other harmful code through our website.

SECTION 2 – PRODUCTS

We make reasonable efforts to display our products, designs and colours as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings and other factors.

Please review product descriptions and sizing information carefully before placing an order.

We reserve the right to modify or discontinue products without prior notice. Product availability may vary by country or region.

SECTION 3 – ORDERS

When you place an order with Quip Drip, you are making an offer to purchase the products in your order.

We reserve the right to accept, reject or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, pricing errors, product availability or incorrect information.

You are responsible for checking your order details before submitting your order, including:

Product
Design
Colour
Size
Quantity
Delivery address
Contact information

If you notice an error after placing your order, contact us as soon as possible at support@quipdrip.com.

Because our products may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be made once production has started.

Your cancellation and return rights are described in our Refund Policy:

https://quipdrip.com/policies/refund-policy

SECTION 4 – PRICES AND PAYMENT

Product prices are displayed on our website in the currency available for your selected market.

Prices may change without notice, but changes will not affect orders already accepted except where permitted by law.

Shipping charges and any applicable taxes or other charges will be displayed during checkout where applicable.

You agree to provide accurate and complete payment, billing and contact information when placing an order.

Payment must be successfully authorised before an order can be processed.

SECTION 5 – SHIPPING AND DELIVERY

Quip Drip currently provides delivery to supported destinations including the United Kingdom, United States, Canada, European Union, Australia and New Zealand.

Available delivery destinations may change.

Shipping charges are calculated according to the products in your order and your delivery destination and are displayed at checkout.

Delivery estimates are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather and other disruptions.

For further information, please see our Shipping Policy:

https://quipdrip.com/policies/shipping-policy

If you experience a problem with your delivery, contact support@quipdrip.com.

SECTION 6 – RETURNS, REFUNDS AND INCORRECT ORDERS

Returns, refunds and cancellations are governed by our Refund Policy.

If you receive an item that is damaged, defective, misprinted or different from what you ordered, please contact us and provide your order details and appropriate photographic evidence where requested.

Please see our Refund Policy:

https://quipdrip.com/policies/refund-policy

Nothing in these Terms is intended to limit your statutory consumer rights.

SECTION 7 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure information displayed on our website is accurate.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping or other information.

We reserve the right to correct genuine errors and update information where reasonably necessary.

SECTION 8 – INTELLECTUAL PROPERTY

Unless otherwise stated, the Quip Drip website and its content, including our branding, logos, graphics, text, product artwork, images and website design, are owned by or licensed to Quip Drip and are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You must not reproduce, copy, distribute, sell, exploit or commercially use our protected content without permission, except where permitted by law.

Third-party trademarks, names and other intellectual property remain the property of their respective owners.

SECTION 9 – THIRD-PARTY SERVICES

Our website may use or provide access to third-party services.

Our online store is powered by Shopify.

We may also use third-party providers to assist with payment processing, production, fulfilment, delivery, analytics and other business operations.

Where you use a third-party service or follow a link to another website, that third party may have its own terms and privacy practices.

SECTION 10 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

You can read our Privacy Policy here:

https://quipdrip.com/policies/privacy-policy

Our store is powered by Shopify, which may process information necessary to provide the ecommerce services used by our store.

SECTION 11 – CUSTOMER CONTENT AND FEEDBACK

If you voluntarily provide reviews, feedback, suggestions or other content to Quip Drip, you confirm that you have the right to provide that content.

You must not submit unlawful, abusive, defamatory, obscene, fraudulent or infringing content.

We may remove content where reasonably necessary to protect our website, customers or legal rights.

SECTION 12 – PROHIBITED USES

You must not use our website:

For unlawful purposes
To violate applicable laws or regulations
To infringe intellectual property rights
To distribute malware or harmful code
To obtain unauthorised access to our systems
To collect personal information unlawfully
To impersonate another person
To submit fraudulent orders or information
To interfere with the security or operation of the website

We may restrict or terminate access where these Terms are materially violated.

SECTION 13 – WEBSITE AVAILABILITY

We aim to keep our website and Services available and operating correctly.

However, we cannot guarantee uninterrupted or error-free access at all times.

We may occasionally suspend or restrict access for maintenance, security, technical issues or circumstances outside our reasonable control.

Nothing in these Terms excludes any rights or remedies that cannot legally be excluded.

SECTION 14 – LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Nothing in these Terms affects your statutory rights as a consumer.

To the extent permitted by applicable law, Quip Drip will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made primarily for personal consumer use.

SECTION 15 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our Services, business practices or legal requirements.

The latest version will be available on this page.

Changes will apply from the date the updated Terms are published, subject to any requirements under applicable law.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 17 – GOVERNING LAW

These Terms are governed by the applicable laws of England and Wales.

If you are a consumer living outside England and Wales, you may also have mandatory rights and protections under the laws of the country or region where you live.

Nothing in these Terms is intended to remove any mandatory consumer rights available to you under applicable law.

SECTION 18 – SHOPIFY

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and Services to you.

Purchases made from Quip Drip are transactions between you and Quip Drip.

SECTION 19 – CONTACT INFORMATION

Questions about these Terms, orders, products, returns, delivery or other customer support enquiries should be sent to:

QUIP DRIP

EMAIL: support@quipdrip.com

WEBSITE: quipdrip.com

CUSTOMER SUPPORT: https://quipdrip.com/pages/support

For all incoming customer enquiries, please use support@quipdrip.com.

SECTION 20 – RELATED POLICIES