Refund policy
We want you to be happy with your Quip Drip order. If something isn't right, please contact us at support@quipdrip.com and we'll help.
14-Day Returns
You may request a return within 14 days of receiving your order.
To start a return, email support@quipdrip.com with your order number and the reason for your return.
Items should be returned in their original condition, unworn other than reasonably trying the item on, unwashed and with any original packaging or tags where applicable.
Once you notify us of your return, we will provide you with return instructions. Please do not send an item back without contacting us first.
Your statutory consumer rights are not affected.
Wrong Size / Change of Mind
Ordered the wrong size or changed your mind? Contact us within 14 days of receiving your order at support@quipdrip.com.
Please include your order number and details of the item you would like to return.
We strongly recommend checking the size guide on the product page before ordering.
Unless the item is faulty, damaged, incorrect, or we tell you otherwise, the customer is responsible for the cost of returning a change-of-mind or incorrectly selected size item.
Damaged, Defective or Misprinted Items
If your T-shirt arrives damaged, defective or misprinted, please contact us as soon as possible at support@quipdrip.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the damage, defect or printing issue
- A photograph showing the complete item where possible
We will review the issue and, where appropriate, arrange a replacement or refund.
There is no return postage charge to you where goods are confirmed as faulty, damaged or not as described.
Wrong Item Received
If you receive the wrong T-shirt, wrong design, wrong colour or wrong size compared with what you ordered, please email support@quipdrip.com.
Include your order number and clear photographs of the item you received, including the design and size/label where relevant.
Once verified, we will arrange an appropriate replacement or refund at no additional cost to you.
Refunds
Once an eligible returned item has been received and inspected, or we have otherwise confirmed that a refund is due, we will notify you.
Approved refunds will be issued to your original payment method.
Your bank or card provider may take additional time to process and display the refund after it has been issued.
Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded.
Order Cancellations
If you need to cancel an order, contact us immediately at support@quipdrip.com.
Because our products are sent for production after an order is placed, please contact us as quickly as possible. If production has not yet started, we will try to cancel the order.
If the order can no longer be cancelled before dispatch, your applicable return and cancellation rights are unaffected.
Exchanges
For sizing or product changes, please contact us at support@quipdrip.com. Depending on the circumstances, we may ask you to return the original item and place a new order rather than processing a direct exchange.
Exceptions
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including products that have been genuinely personalised or made to a customer's individual specification.
This does not affect your rights where an item is faulty, damaged, not as described or otherwise fails to meet applicable consumer-protection requirements.
How to Start a Return
Email:
Please provide:
Order number:
Name:
Item:
Reason for return:
Photos: If the item is damaged, defective, misprinted or incorrect.
We will reply with the appropriate next steps and, where a physical return is required, the return instructions/address.
Contact Us
If you have any questions regarding a return, refund or your order, please contact:
Quip Drip
Email: support@quipdrip.com
Website: quipdrip.com