Shipping policy
ORDER PROCESSING
All QUIP DRIP products are made to order. Please allow approximately 2–5 business days for your order to be produced before it is shipped.
DELIVERY TIMES
Estimated delivery times vary depending on your location and the shipping service available.
UK orders will usually arrive within approximately 2–7 business days after production.
International orders, including the USA, will usually arrive within approximately 3–10 business days after production.
These are estimates and are not guaranteed. Delays may occasionally occur due to carriers, customs, severe weather, peak periods, or other circumstances outside our control.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase.
TRACKING YOUR ORDER
Where tracking is available, you will receive tracking information once your order has been dispatched. Please allow some time for the tracking information to update after dispatch.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your address, please contact us as soon as possible at support@quipdrip.com. Once an order has entered production or has been dispatched, we may not be able to change the delivery address.
LOST OR DAMAGED ORDERS
If your order arrives damaged, incorrect, or appears to have been lost in transit, please contact us at support@quipdrip.com with your order number and relevant photos or evidence.
We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.
CUSTOMS & IMPORT CHARGES
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer.
NEED HELP?
For any questions regarding shipping or delivery, please contact: